Shipping policy

Last updated: August 2, 2026

Thank you for shopping with NoBull Spice. This Shipping Policy explains how orders placed through nobullspice.com are processed, shipped, tracked, and delivered.

1. Order Processing

Most in-stock orders are processed and shipped within 1–3 business days after the order is placed and payment is successfully authorized.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing time is separate from shipping-transit time. Selecting an expedited shipping method does not necessarily shorten the time required to prepare and process an order.

Processing may take longer during:

Product launches.
Sales and promotional periods.
Holidays.
Periods of unusually high order volume.
Severe weather or service disruptions.
Inventory, payment, address, or fraud-verification issues.

If a material delay prevents us from shipping within the timeframe communicated at checkout, we will provide any notice, cancellation option, or refund required by applicable law.

2. Domestic Shipping

We ship throughout the United States to destinations supported by the shipping services available at checkout.

Available shipping methods, estimated delivery times, and shipping charges are displayed during checkout based on the order and delivery address.

Standard domestic delivery generally takes approximately 3–7 business days after the order ships. This is an estimate and not a guaranteed delivery date.

Alaska, Hawaii, U.S. territories, military addresses, remote areas, and certain locations may require additional delivery time or have limited shipping options.

3. International Shipping

International shipping is available to select countries and regions shown during checkout.

The availability of international shipping depends on:

Carrier service.
Product eligibility.
Destination-country restrictions.
Customs requirements.
Applicable food-import laws.
The ability to provide a reliable shipping method.

International orders generally arrive approximately 7–21 business days after shipment, but delivery may take longer because of customs review, local carrier processing, regulatory inspections, holidays, or other circumstances outside our control.

International delivery estimates are not guaranteed.

We reserve the right to decline or cancel an international order if we determine that the product cannot lawfully or reliably be shipped to the destination. If we cancel an order for this reason, we will refund the applicable amount paid.

4. Shipping Rates

Shipping charges are calculated and displayed during checkout before payment is completed.

Rates may be based on:

Delivery destination.
Package weight and dimensions.
Order value.
Shipping method.
Carrier rates.
Applicable promotions.

Shipping charges may change as carrier rates and available services change.

Free-shipping promotions, when offered, may be subject to order minimums, geographic restrictions, excluded products, or other conditions disclosed with the promotion.

5. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, value-added taxes, brokerage fees, handling charges, or other government-imposed charges.

Unless these charges are expressly collected during checkout, they are not included in the product price or shipping charge and are the customer’s responsibility.

NoBull does not control these charges and cannot guarantee their amount.

Customers are responsible for:

Understanding the import rules that apply in their country.
Providing information requested by customs or the shipping carrier.
Paying applicable duties, taxes, brokerage fees, and import charges.
Confirming that the ordered products may legally be imported into the destination country.

Customs delays do not ordinarily qualify an order for a shipping refund.

If an international package is refused, abandoned, rejected by customs, or returned because required charges were not paid, any refund will be reviewed individually. Original shipping charges and costs incurred to return, dispose of, or recover the package may be deducted from an approved refund where permitted by law.

6. Order Tracking

When tracking is available, a shipping-confirmation email will be sent after the order has shipped.

Tracking information may take 24–48 hours to update after a shipping label is created or the package is transferred to the carrier.

A shipping confirmation does not necessarily mean that the carrier has already scanned or transported the package.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive the delivery.

7. Estimated Delivery Dates

Delivery dates provided during checkout, in order confirmations, or through tracking systems are estimates unless expressly identified as guaranteed.

Delivery may be affected by:

Carrier delays.
Weather.
Natural disasters.
Holidays.
Customs processing.
Labor disruptions.
Government actions.
Transportation interruptions.
Incorrect or incomplete addresses.
Remote delivery locations.
Events outside NoBull’s reasonable control.

NoBull is not responsible for carrier delays after an order has been transferred to the carrier, but we will provide reasonable assistance when a shipment appears lost, damaged, or substantially delayed.

8. Shipping Addresses

Customers are responsible for providing a complete, accurate, and deliverable shipping address before placing an order.

Please review your:

Recipient name.
Street address.
Apartment, suite, or unit number.
City, state, province, and postal code.
Country.
Email address and telephone number.

Contact support@nobullspice.com immediately if you discover an error.

We will make a reasonable effort to update an address before fulfillment, but address changes cannot be guaranteed after an order has entered processing or a shipping label has been created.

NoBull is not responsible for delays, failed deliveries, or losses caused by an inaccurate or incomplete address provided by the customer.

If an order is returned because of an incorrect, incomplete, refused, or undeliverable address, the customer may be responsible for additional shipping charges before the order is resent.

9. Lost or Delayed Packages

A package is not necessarily lost because tracking has stopped updating temporarily or the estimated delivery date has passed.

Before contacting us, customers should:

Review the tracking information.
Verify the shipping address on the order.
Check around the delivery location.
Ask household members, neighbors, front-desk personnel, or property-management staff.
Allow a reasonable period for delayed carrier scans or delivery.

If tracking has not updated for an extended period or the package appears lost, contact support@nobullspice.com with your order number.

We will review the shipment and, when appropriate, contact the carrier or help initiate a claim.

Refunds, replacements, or store credit for lost shipments will be determined based on the carrier’s tracking information, the circumstances of the shipment, available shipping protection, and applicable law.

10. Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, contact the carrier and check with:

Other members of your household.
Neighbors.
Apartment or building management.
Mailrooms or package lockers.
Front desks or reception areas.
Other secure locations around the delivery address.

Carrier scans may occasionally appear before the package is physically delivered. Please allow up to two business days after the delivery scan before reporting the package as missing.

NoBull is not responsible for theft or loss occurring after a package has been properly delivered to the address provided at checkout. However, reasonable concerns will be reviewed individually.

11. Damaged Shipments

Inspect your order promptly after delivery.

If an order arrives damaged, contact support@nobullspice.com within 14 days of delivery.

Include:

Your order number.
A description of the damage.
Photographs of the shipping box.
Photographs of the packaging and shipping label.
Photographs of the damaged product.
Photographs showing any broken seal, leakage, or contamination concern.

Keep the product and all original packaging until we complete our review or instruct you otherwise.

Do not consume a product if its container or safety seal is damaged, opened, compromised, or appears to have been tampered with.

Depending on the circumstances, we may offer a replacement, refund, partial refund, or store credit in accordance with our Return & Refund Policy.

12. Returned or Refused Packages

If a package is returned to NoBull because it was:

Refused by the recipient.
Unclaimed.
Undeliverable.
Addressed incorrectly.
Not collected from customs or a carrier facility.
Subject to unpaid duties or import fees.

We will contact the customer when reasonably possible.

The customer may be responsible for the cost of reshipping the order. Original shipping charges are generally nonrefundable unless the return resulted from an error by NoBull.

Because our products are food items, returned packages may not be eligible for resale. Refunds involving returned or refused food products will be reviewed individually and are not guaranteed.

13. Changes and Cancellations

Contact support@nobullspice.com as soon as possible if you need to change or cancel an order.

We will make a reasonable effort to accommodate the request, but changes and cancellations cannot be guaranteed after an order has entered processing or shipped.

Once an order has shipped, it cannot be canceled.

14. Multiple Shipments

An order may be shipped in more than one package because of product availability, package size, fulfillment location, or other operational reasons.

When an order is divided into multiple shipments, separate tracking information may be provided.

Customers will not be charged additional shipping solely because NoBull chooses to divide an order into multiple packages.

15. Preorders and Backordered Products

If NoBull offers a preorder or backordered product, the estimated shipping timeframe will be displayed on the applicable product page or during checkout.

Orders containing both available and preorder or backordered products may be held until all products are available or divided into separate shipments.

Any specific shipping estimate displayed for a preorder or backordered product will control over the standard processing timeframe in this policy.

If a material delay occurs, we will provide the notice and options required by applicable law.